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2022_Tricia_Portfolio_YWCY_Cover

Role

UX Designer

Tools

Figma, p5.js

Year

2021

Project Duration

3 Weeks

Team

Individual Project

Overview

Stepping into a new generation of remote work and online classes, presenting comfortably through Zoom has never been more important. This project looks into the mechanism of an online presentation and explores ideas to bridge in-person and online presentations.

Slide 16_9 - 3.png
Problem Statement

The design process starts off with conducting interviews and think-aloud method on Zoom users. User interviews are done among ten people and the questions were specific on doing an online presentation through Zoom.

 

Whereas the think-aloud method is done among two people, a prompt is given in the beginning and users will verbalize their thoughts as they go through the prompt. Users on both methods are expected to have used Zoom before and are currently working or studying.

Audience feedback inadequacy

Buttons overload

Expensive

Security concerns

Low connectivity issues

Bar graph on common issues with a Zoom Presentation. Biggest issues are audience feedback inadequency and expensive cost. Others are buttons overload, security reasons and low connectivity issues.

Fig. Common issues with a Zoom Presentation

7/10 users felt that there was a lack in audience feedback. 

The interview results show that cost and lack of audience feedback were the main concerns. Users felt that presenting in-person was more comfortable as they were able to grasp how the room is doing and if people were engaging with the presentation.

"Can everyone still see my screen?"

In both think-aloud methods, the users felt the need to constantly check if their audience are following their presentation. Without any feedback, the users claimed that they were rambling and not giving their speech much thought. Even if they asked a question, they needed to stop their presentation and look for responses in the chat box.

Problem

Online presentations are lacking audience feedback to create a seamless and interactive meeting. When sharing screen, the user is only able to see the shared screen and nothing else.

Solution

To improve audience feedback, the presenter's screen would automatically be split into two sections, one shared screen and one chat box. Presenter will be notified when the audience is engaged.

Design
Redesigned Zoom interface. Screen is divided into shared screen and chat box.

Detecting nodding from audience to increase audience feedback and assurance.

Presenters are informed when someone clicked on an emoji.

A gif on illustrative zoom inteface. A character is nodding.
A gif on nodding notifications. When someone nods, it will be notified in the chat box.

Each time a user nods, the presenter will be notified. This notification is a good sign of audience engagement and it helps the presenter to read the room.

If a user clicks on an emoji, the presenter will be notified. Through this notice, the presenter could observe the audience's responses and their engagement.

Try it here. (WIP)

An illustrative video chat gif. Character shows a thumbs up.
A gif on emoji notifications. When someone shows a thumbs up, the chat box will be notified.
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